Frequently Asked Questions
Everything you need to know about HOIST Fitness equipment, shipping, and support.
How long does shipping take for large gym equipment?
Standard shipping for strength training systems typically takes 7-10 business days. Due to the weight and size of our equipment, orders are shipped via freight and include curbside delivery.
Does HOIST Fitness offer professional assembly services?
Yes, we partner with certified technicians to offer professional in-home assembly for an additional fee. You can select the 'White Glove Delivery & Assembly' option during the checkout process.
What is the warranty coverage on HOIST products?
We offer a Lifetime Warranty on the frame and welds for home use. Moving parts such as pulleys and cables are covered for 10 years, while upholstery and grips carry a 1-year warranty.
Can I return my equipment if I am not satisfied?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that customers are responsible for return freight costs and a restocking fee may apply.
Do you offer financing options for home gyms?
Yes, we provide flexible financing plans through our partners, allowing you to pay for your equipment in monthly installments. Eligibility is subject to credit approval.
How do I maintain my HOIST equipment to ensure longevity?
We recommend wiping down frames and upholstery after every use with a non-corrosive cleaner. Monthly inspections of cables for fraying and lubricating guide rods with silicone spray will keep your machine running smoothly.